Customer Care Expert (6-Month FTC) - Own Member Journeys

RAC in the United Kingdom is seeking a Customer Care Expert for a 6-month fixed-term role at our Bescot office. You will own member complaints from start to finish, handling complex enquiries with empathy and professionalism, and ensuring timely resolutions across phone, email and social channels.

This role emphasizes FCA-regulated processes, stakeholder management and accurate record-keeping, with opportunities to broaden experience and influence change while delivering outstanding service to