Customer Care Expert

Responsibilities

Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal and external sale orders and/or return authorizations, shipments of materials, expediting of shipments and material; including tracking and managing internal and external customer issues using Issue Resolution Tool.

• Manage allocated key accounts and regions, and back up other regions.
• Phone, Email and Web support to resolve outstanding invoicing issues.
• Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, find improvements that increase ease of doing business, and prevent those issues from arising again.
• Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers' requirements.
• Co ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair or restock.
• Where necessary, effectively enter customer's data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
• Enter and maintain Customer Master Data plus execution of relevant security checks.
• Participate in process improvement projects on an ad hoc basis.

Qualifications

• Experience in a similar field would be an advantage.
• Previous experience in direct talk to customer is mandatory.
• Fluent language knowledge in French both in written and spoken.

Benefits

Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays and tuition reimbursement, as well as performance based bonus programs for certain positions.

Career Development

Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on the job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.