Customer Care Escalations Specialist

A financial technology company is seeking a Customer Care Executive to join its dedicated team. The ideal candidate should possess excellent communication skills and empathy, focusing on supporting customers, addressing complaints, and managing sensitive situations like bereavement. This role involves a hybrid working arrangement, requiring two days in the London office and three days from home. You will play a vital part in ensuring customer satisfaction and promoting improvements within the service. Experience in customer service is key for success in this position.