Customer Care Associate

The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience.

Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here .

Location: London, Hybrid (minimum 2 days a week in the office).

Salary & Benefits: £27,500 + commission. See more on our benefits here .

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers, and educating and supporting our team. See our commitments here .

The Customer Care Associate Mission:

To deliver an exceptional and personalised customer experience, eager to help and solve any queries, always going the extra mile. You'll build real connections with our global community, striving to provide a standout and seamless customer experience every time.

How you'll drive success:

• Helping our customers by being the first point of contact for any queries and questions.
• Taking a proactive approach when liaising with our Operations team and external partners to resolve delivery, tracking, and return queries.
• Delivering exceptional customer service at every opportunity.
• Building relationships with our A&M community, as well as other teams across Office departments and Retail stores.
• Going above and beyond, always looking for a way to elevate your work.
• A real passion for creating a best-in-class customer experience, ensuring our community feels heard and valued.

What you'll need to thrive:

• Previous customer service experience in a retail, office, or hospitality setting.
• Our values resonate with you deeply on a personal level.
• Adaptable, flexible in mindset, and the ability to take initiative.
• Friendly and helpful in nature, you enjoy communicating, with excellent interpersonal skills.

The Interview Process and Candidate Experience:

1. Life Story & Values - a 30 min video call with our Talent Team for us to get to know each other better, asking questions inspired by our three core values.
2. Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role.
3. Final Interview - 1 hour in-person task interview to complete and present.

Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.

Love the A&M Talent Team x