Customer Care Agent

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.

For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.

We are looking for a Customer Care Agent to join the team for a 12 month fixed term contract.

Every call you answer, helps us care for people better.

Why You'll Love Working With Us:

• We've got your back: employee assistance programme and wellbeing initiatives
• Family comes first: Life Stage Policies including maternity and paternity pay
• Perks you'll actually use: product discounts
• Belonging at Work: Inclusive, welcoming team culture where you're valued for you.

What You'll Be Doing:

• Customer experience: first point of contact for customers via phone and email, delivering solutions-focused service
• Problem solving: proactively resolve customer issues and challenges in a timely manner
• Service delivery: respond to all customer queries relating to orders, deliveries and services in a timely manner
• Work cross functionally: collaborate with teams across the business to ensure best in class customer service and support

What You'll Need to Succeed:

• Customer focused: customer experience is always top of mind and you are passionate about delivering best in class support
• Confident communicator: able to communicate effectively with customer and internal stakeholders
• Technology skills: good with Excel and able to learn new systems and processes
• Analytical thinker: able to creatively problem solve
• Organised: able to juggle multiple commitments and prioritise where needed

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to