Customer Care Advisor
Posted 4 days 18 hours ago by love2shop
Customer Care Advisor to start on 17th August
Location: Valley Road, Birkenhead (potentially the opportunity to work some days from home once training is completed)
Contract: Fixed-Term (17 th August 2026 - 31 st December 2026)
Monday - Friday 9am - 5pm
Salary £24,800 per year
Overtime from October - December (including some Saturdays)
No holidays can be taken in November & December
Join the Love2shop Customer Care team during our busiest and most exciting time of year. We're looking for a customer-focused individual to support customers across phone, email, live chat and social media, helping to resolve queries, investigate issues and deliver an exceptional customer experience.
What you'll do:- Handle customer enquiries across multiple channels
- Resolve account, order, refund and balance queries
- Support customers using our website and app
- Complete KYC checks and support compliance processes
- Respond to social media queries and feedback
- Help identify ways to improve the customer journey
- Previous customer service experience
- Excellent communication and problem-solving skills
- Strong attention to detail
- Ability to work in a fast-paced environment
- Positive, proactive and team-oriented approach
This is a fantastic opportunity to gain experience in a supportive, customer-first environment and play a key role during our peak season.