Customer Billing & Collections Specialist

YTL UK is seeking a Customer Service Adviser to join our Credit Management team in Nailsea. In this full-time role, you will support customers facing financial difficulties with their water and sewerage bills. Your empathetic approach, problem-solving skills, and ability to build trust will help guide customers toward solutions.

Responsibilities include engaging customers to collect payments, providing assistance to vulnerable customers, and contributing to business performance indicators. We offer a range of benefits, including holiday, pension contributions, and performance-related bonuses.