Customer Assistant

Job Overview

As a Customer Assistant in one of our JohnLewis shops, you will deliver outstanding customer service, support shop standards, and help build customer loyalty. Night shifts (22:00-06:00) receive a premium of £3.75 per hour.

Key Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits.
• Identify the customers' needs, acknowledge and resolve queries.
• Support the wider team flexibly - till, stock replenishment, price ticketing, and general shop keeping tasks.
• Identify areas of improvement and implement solutions.
• Help protect profits by supporting accurate stock counts.

Qualifications & Experience

Essential skills and experience:

• Basic IT literacy.
• Strong communication skills.

Desirable skills and experience:

• Experience in a customer facing role (welcome but not essential).
• Experience with merchandising and product displays.

We will train you to perform at your best every day.

Compensation & Working Hours

Pay: £13.91 per hour. Night premium: £3.75 per hour for hours worked 22:00-06:00.

Contract type: Temporary.

Hours of work: Varied part time (15 hours/week) across seven days: evenings and weekends (16:00-19:10 weekday evenings, 09:50-19:10 Saturdays, 10:25-17:10 Sundays).

Job level: Partnership Level10.

Closing date: 11July2026.

Location

Oxford (JohnLewis&Partners), 101 The Westgate, Oxfordshire, OX11PB.