Customer Assistant - Food - Inverness

Work Pattern

Week 1: Sunday 12 00, Tuesday 12 00, Wednesday 12 00, Friday 12 00.

Week 2: Tuesday 14 00, Thursday 14 00, Friday 12 00, Saturday 14 00.

Overview

Join M&S as a Customer Assistant in our Food section, where you become part of the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves, we need down to earth colleagues who thrive under pressure, deliver five star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head on.

You'll be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products to customers. Through remarkable service you'll make sure customers feel truly valued every time they shop with us.

Key Accountabilities

• At M&S, customers don't wait. Thrive in a high pressure environment, staying sharp, fast, and focused when the store is at its busiest. Go above and beyond to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. Utilise our digital tools such as the Sparks App and our in store devices to enhance the customer experience and ensure customers get the products they want when they need them.
• Being a team player is crucial. Contribute to a positive, high energy environment where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. Be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts look the same - embrace the challenge.
• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand needs, make recommendations and deliver remarkable service throughout their visit.
• Build expert product knowledge to sell and recommend products and services.
• Utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Why M&S

Everyone's welcome. M&S is ready to push boundaries, lead the retail industry into a greener, speedier, and more inspiring digital era. We offer the most exciting opportunities yet. Marks & Spencer is an inclusive organisation, trusted and admired by colleagues, customers and suppliers.

Inclusion & Equality

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to discuss flexible working and make reasonable adjustments to any part of our recruitment process.