Customer and Trading Manager - Small Supermarket

Customer and Trading Manager - Small Supermarket

Salary: From £31,700. Location: Wootton Bassett Store, Swindon, SN4 7AX. Contract type: Permanent. Business area: Retail. Requisition ID: .

Overview

Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to day running of the store, often being the only manager in, with full accountability for the shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• In close knit networks of stores you may need to help another store now and then.

Qualifications

• Previous line management responsibilities in a fast paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Deliver KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast paced, customer facing environment - you've motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills - you've taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Benefits

• Discount card - 10% discount on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks; increases to 15% off at Sainsbury's every Friday and Saturday.
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4 7.5% of your pension contributions.
• Sainsbury's share scheme - build up an investment at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like minded people to help fulfil your potential.
• Cycle to Work scheme - opportunity to hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.