Customer and Trading Manager - Online
Posted 2 hours 18 minutes ago by Sainsbury's Supermarkets Ltd
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of the shopping experience across the store.
- People management: manage performance and capability, conduct disciplinaries and ensure accurate scheduling and pay.
Our online teams work early mornings, picking items for deliveries usually between 04:00 and 08:00.
What makes a great online manager:- Previous line management responsibilities in a fast paced, operational environment.
- Excellent customer service focus and ability to coach a team to deliver the same.
- Track record of meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.
- Ability to lead operations independently in the absence of more senior managers.
Salary will be dependent upon your experience and store characteristics. In addition, we offer a range of benefits for managers.
- 10% discount on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks; 15% on Sainsbury's every Friday and Saturday.
- An annual bonus scheme based on store and personal performance.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Employer match of 4-7.5% to your pension contributions.
- Sainsbury's share scheme for discounted investment.
- Well being support, including emotional support, counselling, legal and financial advice.
- Colleague networks to help realise potential.
- Cycle to Work scheme for purchasing a bike and equipment with tax and NI savings.
- Special offers on gym memberships, restaurants, holidays and retail vouchers.
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We provide enhanced discretionary leave for families and support for carers, along with development opportunities, mentorship, training and career progression pathways. Our internal networks promote representation and help remove barriers. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
For further information about our commitment to inclusivity, please visit our website.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.