Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Salary: 31,700

Location: Dewsbury Store, Dewsbury, WF12 8EB

Contract type: Permanent

Business area: Retail

Closing date: 01 August 2026

Requisition ID:

Shift hours

Night shift: 21:00 - 07:00

Overview

Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers. They focus on product availability, safety standards, and delivering seamless daily operations to create a rewarding work environment and a superior shopping experience for customers.

Responsibilities

• Leading a team overnight to deliver replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Often, you will run a full store operation overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning so we're ready to serve customers.
• People management is a key part of the role, including performance and capability, disciplinary processes and ensuring scheduling and pay accuracy.

Our nightshift managers work full-time hours over 4 nights, and receive a £4,500 premium on top of base salary. Night shifts typically run from 22:00 until 08:00.

Qualifications and experience

• Comfortable with nightshift working and adaptable to the physical and mental impact of these patterns, with a focus on a safe and healthy environment for the team.
• Previous line management responsibilities in a fast-paced, operational environment.
• Resilience to the mental and physical demands of night work.
• Delivers brilliant customer service and coaches a team to do the same.
• Experience delivering and monitoring KPI's or other performance indicators.
• Ability to manage disciplinary, performance issues or other employee relations matters.
• Leads operations and is comfortable operating alone in the absence of more senior management.
• Supports inclusivity in all actions and decisions.
• Track record of delivering excellent customer service and coaching colleagues accordingly.
• Experience leading a team in a fast-paced, customer-facing environment with motivating others and maintaining smooth operations.
• Operational leadership skills, including taking responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, or colleague engagement).
• Experience managing employee relations issues, including performance and absence management.
• Desirable: has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.

Benefits

Working for us has great rewards

Salary will be dependent upon experience as well as store size, complexity and location. We offer a range of benefits for our managers, including:

• Discount card - 10% discount on shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% at Sainsbury's every Friday and Saturday.
• Annual bonus scheme based on performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - employer contributions matched between 4% and 7.5%.
• Sainsbury's share scheme - investment opportunities at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - opportunities to connect with peers and grow.
• Cycle to Work scheme - hire a bike and equipment with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusive workplace

We are dedicated to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

We provide resources to help colleagues understand and support their role and their team. Our internal networks promote representation and help remove barriers. We offer development opportunities, including mentorship, training and career progression pathways, to help colleagues grow. We celebrate diversity through initiatives and events, fostering inclusion and respect. If you would like to learn more about our commitment to inclusivity, please consider our information without links.

Reasonable adjustments

If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.