Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Salary: £31,700. Location: Westhoughton Store, Bolton, BL5 3RD. Contract type: Permanent. Business area: Retail.

Shift Hours

Night Shift (22:00-09:00)
Schedule: start between 22:00/23:00, finish at 08:00/09:00. Nights per week: mostly 4 nights. Over 5 days covering evening shift may require 18:00-02:00. Late shift: 13:00-22:00.

What you'll be doing:

• Leading a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves.
• Running a full store operation on your own overnight, responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant by morning so we're ready to serve customers.
• Managing people: performance, capability, disciplinaries, scheduling, and pay accuracy.

Nightshift managers work full-time hours over 4 nights and receive a £4,500 premium on top of the base salary.

What makes a great nightshift manager:

• Comfortable with nightshift working and adaptable to the physical and mental impact of shift patterns.
• Previous line management responsibilities in a fast paced, operational environment.
• Resilience to mental and physical demands of nights.
• Provides brilliant customer service and coaches a team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Can manage disciplinaries, performance issues, or similar employee relations issues.
• Leads operations alone in absence of senior management.
• Puts inclusivity at the heart of everything.
• Track record of delivering customer service and coaching colleagues.
• Experience leading a team in a fast paced, customer facing environment.
• Operational leadership skills taking responsibility for store operations in absence of senior managers.
• Demonstrated success in meeting or exceeding KPIs - sales, availability, customer satisfaction, or colleague engagement.
• Managed employee relations issues, including performance and absence management.
• Desirable: Has worked night shifts in a high volume, operational environment, adapted to physical and mental demands, and created a safe, supportive atmosphere for the team during out of hours trading.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location.

• Discount card - 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks; increases to 15% off at Sainsbury's on Fridays and Saturdays.
• An annual bonus scheme based on performance.
• Free food and hot drinks for colleagues.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - company matches 4-7.5% of contributions.
• Sainsbury's share scheme - discounted investment buildup.
• Wellbeing support - emotional support, counselling, legal, financial advice.
• Colleague networks - link with like minded people.
• Cycle to Work scheme - buy a new bike and cycling equipment with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, resources to help colleagues understand and support roles effectively, and internal colleague networks that promote representation. Development opportunities exist, including mentorship, training, and career progression pathways. Diversity is celebrated through initiatives and events fostering a culture of inclusion and respect.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.