Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Location: Mere Green Store, Sutton Coldfield, B75 5BT

Contract type: Permanent

Salary: From £31,700

Closing date: 30 April 2026

Night shift managers work full time hours over four nights and receive a £4,500 premium on top of base salary. (Shifts typically run from 22:00 until 08:00.)

What you'll be doing:

• Leading a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves.
• Running a full store operation alone during the night shift, responsible for the full shift and ensuring safety and wellbeing of colleagues in store.
• Ensuring that standards are brilliant by morning so the store is ready to serve customers.
• Managing people: performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

Qualifications and Criteria

• Essential • Track record of delivering excellent customer service and coaching colleagues.
• Experience leading a team in a fast paced, customer facing environment.
• Operational leadership skills - experience taking responsibility for store operations in absence of senior managers.
• Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction or colleague engagement).
• Experience managing employee relations issues, including performance and absence management.
• Desirable • Experience working night shifts in a high volume, operational environment and creating a safe, supportive atmosphere for the team.
• Comfortable working nights and adapting to their physical and mental impact, ensuring a safe and healthy environment.
• Resilience, ability to handle mental and physical demands of night work.
• Ability to lead operations independently when senior management is absent.
• Commitment to inclusivity.

Benefits

• 10% discount at Sainsbury's, Argos, Tu and Habitat after four weeks (increases to 15% on Fridays and Saturdays and 15% on Argos paydays).
• Annual bonus scheme based on store and personal performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - match 4% 7.5% of employee contributions.
• Sainsbury's share scheme - discounted investment opportunities.
• Well being support - access to emotional support, counselling, legal and financial advice.
• Colleague networks linking like minded people to fulfil potential.
• Cycle to Work scheme - opportunities to hire a new bike and equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusion

We are dedicated to being a truly inclusive retailer, ensuring every colleague can achieve their full potential and every customer feels welcome when they shop with us.

Reasonable Adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.