Customer & Sales Advisor Customer Service Panaz HQ - Burnley

Are you passionate about creating outstanding customer experiences? Panaz, a global leader in textile innovation based in Burnley, is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer & Sales Advisor, you'll be the first point of contact for our clients, supporting them across email, phone, and digital platforms.

We're proud to offer a supportive, inclusive workplace where people thrive. Here's what you can expect:

• Competitive salary - £27,000 per year
• Quarterly bonus - Between £450 and £2,000, based on team performance
• Flexible working hours - 37.5 hours per week with adaptable start/finish times
• 33 days holiday - Including bank holidays and paid Christmas closure
• Inclusive team culture - Accessible facilities, team events, and volunteering opportunities
• Training & development - Ongoing support for career progression
• Company sick pay - After 1 year of service

Please note: Due to the collaborative and product-specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).

• Be the friendly, professional voice for customers across multiple channels.
• Provide expert advice on our product range to help customers make informed decisions.
• Accurately process sales and sample orders, working closely with logistics to ensure timely delivery.
• Resolve customer queries and issues with empathy and efficiency.
• Collaborate with internal teams (warehousing, supply chain, sales) to track and manage orders.
• Share insights and support sales growth through excellent service and product knowledge.

• Previous experience in customer service and sales, ideally in a product or manufacturing setting.
• Strong communication skills - clear, professional, and customer-focused.
• Comfortable with CRM systems, order management tools, and general IT applications.
• Organised, adaptable, and able to manage shifting priorities.
• A collaborative mindset - ready to work cross-functionally and solve problems.

• Customer-first and solution-oriented.
• Curious about interiors and fabrics - willing to learn our product range in detail.
• Quick to pick up new systems and keen to improve processes.
• Resilient, positive, and professional under pressure.
• A true team player with high standards and attention to detail.
• Able to represent the Panaz brand with pride and precision.