Customer & Quality Lead

Job Application Details

Time left to apply: End Date: May 27, 2025 (13 days left to apply)

Job Requisition ID: R

Location: Hybrid - Station Road - Croydon OR National office

Hours: 36 hours per week

Role Overview

We're seeking a passionate and dedicated Customer & Quality Lead to join our Quality and Compliance team on a fixed-term basis.

Your responsibilities will include identifying opportunities to develop and improve the customer experience and implementing strategies to support continuous improvement within the Housing Association. This involves monitoring the quality of customer-facing services and supporting change implementation.

Candidate Profile

The ideal candidate will have leadership experience in a customer and quality environment, with demonstrated knowledge and skills in monitoring quality. Proven ability to support the delivery and continuous improvement of customer experience is essential. Excellent working knowledge of CRM platforms and advanced skills in Microsoft Office, including data management, are also required.

Application Process & Benefits

If interested, please review the full role profile before applying - Customer & Quality Lead.

Salaries are just the starting point. At Clarion, we're dedicated to rewarding hard work and commitment, with benefits that support your lifestyle. Find out more here .

About Clarion

Learn more about us and our work by clicking here .

Closing Date

Monday 26th May 2025 at midnight.

Work Arrangements & Location

With hybrid working, base locations across England, and flexible arrangements, this could be the opportunity you've been looking for! Attendance at your designated office a few times a month and travel to other Clarion offices as needed will be required.

Recognition & Eligibility

We're one of LinkedIn's Top Companies 2024.

Applicants must be eligible to work in the UK; Clarion cannot offer visa sponsorship. Residency in England or Wales is required for the duration of employment.

About Us

Clarion Housing Group

As the country's largest social landlord, we serve over 350,000 residents nationwide.

Our mission is to provide affordable homes and support our communities through initiatives like Clarion Futures, which offers employment support, apprenticeships, and financial advice.

To learn more about working for Clarion, click here .

Diversity and Inclusion

We strive to create an inclusive workplace where everyone feels valued and can reach their full potential. We celebrate diversity and support colleagues through various staff networks.