Customer Advisor 1

The job itself Looking for your next challenge?

Do you enjoy helping people, solving problems, and delivering excellent customer service? Are you looking to develop your skills within a supportive and fast-paced environment?

An exciting opportunity has arisen to join the Revenues and Benefits Contact Centre as a Customer Advisor I on a temporary 18-month contract. This role offers the chance to gain valuable experience while supporting residents and businesses across the East Riding with a range of important enquiries.

As the first point of contact for many customers, you will play a vital role in helping people access services, understand their accounts, and receive the support they need.

What you'll be doing

As a Customer Advisor, you will:

• Handle a high volume of incoming telephone enquiries.
• Provide advice and guidance relating to Council Tax, Housing Benefit, Council Tax Support, Council Rents and other welfare-related matters.
• Deliver excellent customer service while dealing with sensitive and sometimes complex situations.
• Accurately update and maintain customer records using a range of digital systems.
• Work collaboratively as part of a busy team to meet service standards and performance targets.
• Help customers understand legislation, processes and available support.

What we're looking for

We're seeking enthusiastic and customer-focused individuals who can demonstrate:

• Excellent communication and interpersonal skills.
• Confidence speaking with customers over the telephone.
• Strong keyboard, digital and administrative skills.
• The ability to remain calm and professional under pressure.
• Good organisational skills and attention to detail.
• A positive, flexible and proactive approach to work.

Experience in any of the following areas would be advantageous:

• Council Tax
• Housing Benefit
• Universal Credit
• Council Tax Support
• Council Rents
• Welfare Benefits
• Customer contact or call centre environments

What we offer

• Full training and support from experienced colleagues (4-6 weeks office-based training at County Hall).
• Blended working opportunities following training.
• A welcoming, supportive and inclusive team environment.
• Valuable experience within a large local authority service.
• Opportunities to develop new skills and enhance your career prospects.

Working Pattern

To meet service requirements, working hours alternate between:

Monday to Thursday

• 8:30am - 4:30pm
• 9:30am - 5:30pm

Friday

• 8:30am - 4:00pm
• 9:00am - 4:30pm

Set breaks and lunches apply due to service demand and requirements.

Make a Difference Every Day

Join a team that makes a real difference to residents and businesses across the East Riding. If you're passionate about customer service, enjoy helping others and are looking for a rewarding opportunity to develop your skills, we'd love to hear from you.