Customer Advisor - TradePoint

UK Notional hourly rate £13.10 per hour (Inclusive of an £x0.81 per hour, store specific location allowance)

B&Q Oxford

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a TradePoint Customer Advisor and you'll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

Responsibilities:

- Support TradePoint members by engaging, listening and recommending suitable products and services.

- Ensure compliance with store legal and safety standards.

- Empower team members to manage stock and deliver customer experience.

- Provide expert advice to tradespeople to help them build, create and improve their clients' homes.

Rewards & Benefits

- Discount card - 20% discount on purchases after 1 month.

- Share plans - from £5 per month to build savings or become a Kingfisher shareholder.

- Life Assurance - protection for those close to you.

- Employee assistance programme - free confidential support and counselling.

- Competitive salary and bonus (benchmarking ensures equitable pay for all roles).

- Pension - access to the award-winning Kingfisher Pension Scheme; company contributions.

- Medical benefits - role dependent medical provisions for you and your family.

- Leave - 6.6 weeks annual leave plus additional leave and cash rewards for long service.

- Health club discounts - up to 25% on self paid gym memberships.

- Eye care - company paid eye tests every two years; up to £50/€70 for prescription glasses.

- Cycle to work scheme - salary sacrifice savings on bikes and safety equipment.

- Long service - extra annual leave and cash payments for every 10 years up to 40 years.

Learn & Develop at B&Q

From day one you'll receive induction and ongoing learning through LEO - our on go learning system with over 500 activities.

Developing in role - training for all tenure levels, from first line managers to leaders.

Building expertise - technical training tailored to customer service, design, garden ranges, or general roles.

Accelerated Development Talent Programmes - practice and learn new skills, gain experience and progress.

Induction

Understand our values, customers and way of working; mix online learning with practical tasks.

A day in the life

Ensure legal and safety compliance in store operations, empower the team to manage stock, and deliver exceptional service and advice to TradePoint members.