Customer Account Manager
Posted 13 hours 24 minutes ago by Hays
Permanent
Full Time
Administration Jobs
Clwyd, Wrexham, United Kingdom, LL110
Job Description
Manufacturing Customer Service / Account Manager Job - EMEA 12-18 Month Vacancy Wrexham 
Manufacturing Customer Service / Account Manager - EMEA 12-18 Month Vacancy
Wrexham Area Hybrid Working Full-Time Project Cover
Are you a proactive and detail-oriented Customer Service or Account Manager with a background in manufacturing? Do you thrive in a fast-paced, international environment where collaboration is key? If so, this could be the perfect opportunity for you!
I am working with a global manufacturing business seeking a confident and capable individual to join their EMEA Customer Service team on a project relief basis. This role is critical in supporting a high-impact project and ensuring seamless service delivery across multiple markets.
What You'll Be Doing:
- Managing customer accounts across the EMEA region, ensuring timely and accurate order processing via SAP
- Acting as the key liaison between customers, production, planning, and logistics teams
- Monitoring stock levels and coordinating with internal departments to meet delivery schedules
- Handling customer queries and providing proactive updates throughout the order lifecycle
- Supporting wider project activities and contributing to process improvements
- Manufacturing industry experience is essential - you understand the pace and complexity.
- Proven experience using SAP for order management and customer service
- Strong communication skills and the ability to work effectively across departments and regions
- A proactive, solutions-focused mindset with excellent attention to detail
- Experience working in an EMEA or international team is highly desirable
- Competitive salary and benefits package
- Hybrid working model (following initial onboarding)
- A collaborative and supportive team environment
- The chance to contribute to a key business initiative with real impact