CUPRA Master: Showroom Leader & Product Expert

Posted 5 days 2 hours ago by Duff Morgan & Vermont Ltd

Permanent
Full Time
Other
Norfolk, Norwich, United Kingdom, NR1 1
Job Description

Driver Licence Required:Yes

Working Hours: 5-day weekBank holidays on rota basis

Accredited VAG Diagnostic Technician

Accredited VAG Diagnostic TechnicianNorwich Full TimeDuff Morgan SEAT & CUPRA NorwichDue to the continued growth of the CUPRA brand, we are looking for an experienced and accredited VAG Diagnostic Technician to join our aftersales team at Duff Morgan in Norwich.Representing both SEAT and CUPRA, Duff Morgan has been delivering exceptional customer service and automotive expertise since 1909. This is an exciting opportunity to work within a modern Volkswagen Audi Group environment using the latest manufacturer diagnostic equipment and training.

The Role

As an Accredited VAG Diagnostic Technician, you will be responsible for:

  • Diagnosing and repairing complex vehicle faults across SEAT and CUPRA models
  • Carrying out advanced electrical, mechanical, and software diagnostics
  • Completing servicing, repairs, and manufacturer campaigns to VAG standards
  • Supporting workshop efficiency and maintaining high levels of productivity
  • Ensuring all work is completed safely and to manufacturer guidelines
  • Liaising with Service Advisors and customers where required
  • Maintaining accurate job records and workshop documentation
What We're Looking For
  • Previous experience within a Volkswagen Audi Group dealership environment
  • VAG Diagnostic Accreditation (essential)
  • Strong fault-finding and diagnostic skills
  • A full UK driving licence
  • The ability to work independently and as part of a professional workshop team
  • A positive attitude with excellent attention to detail
  • MOT Tester qualification (preferred but not essential)
What We Offer
  • Competitive salary based on experience and accreditation
  • Performance-related bonus structure
  • Manufacturer training and ongoing career development
  • Modern workshop facilities and equipment
  • Company pension scheme
  • A supportive and professional working environment within a long-established family business

About Duff MorganDuff Morgan is one of Norfolk's most established automotive retailers and an official partner of the Volkswagen Group, proudly representing SEAT and CUPRA in Norwich. Our reputation is built on customer care, technical excellence, and exceeding expectations.

  • Salary: £Subject to
  • Reference Number:
Accredited VAG Master Technician

Accredited VAG Master TechnicianDuff Morgan - SEAT & CUPRA, NorwichAre you an accredited VAG Master Technician looking to take the next step with a progressive and customer-focused retailer?We are looking for a highly skilled and motivated VAG Master Technician to join the team at Duff Morgan SEAT & CUPRA Norwich. This is an exciting opportunity to work with two dynamic brands in a modern workshop environment, supported by ongoing manufacturer training and excellent career development opportunities.

About the Role

As a VAG Master Technician, you will play a key role within the aftersales department, carrying out advanced diagnostics, repairs, servicing, and technical support to the highest manufacturer standards.

Responsibilities
  • Diagnosing complex mechanical and electrical faults across SEAT and CUPRA vehicles
  • Carrying out servicing, repairs, and maintenance efficiently and accurately
  • Supporting and mentoring other technicians within the workshop
  • Completing warranty work in line with manufacturer guidelines
  • Using the latest VAG diagnostic equipment and systems
  • Ensuring all work is completed to exceptional quality and safety standards
  • Delivering excellent customer satisfaction through first-time fixes and professional workmanship
Ideal Candidate
  • Hold current VAG Master Technician accreditation
  • Have proven experience within a franchised VAG environment
  • Be confident in advanced diagnostics and fault finding
  • Possess strong technical knowledge of modern vehicle systems
  • Hold a full UK driving licence
  • Have excellent communication and team working skills
  • Be committed to maintaining high standards and continuous professional development
  • Hold VAG High Voltage accreditation or EV/Hybrid qualifications (advantageous but not essential)
What We Offer
  • Competitive salary package
  • Performance-related bonus opportunitiesblackfeb>ntс
About Duff Morgan

About Duff MorganDuff Morgan Group has represented leading automotive brands in Norfolk for decades, building a strong reputation for exceptional customer service and employee development. Joining the SEAT & CUPRA team in Norwich means becoming part of a respected, forward thinking business passionate about both its customers and its people.

CUPRA MASTER
  • Reference Number: SM26

CUPRA MasteDuff Morgan CUPRA & SEATNorwich, NorfolkJoin the Tribe and Drive the Future with CUPRADuff Morgan CUPRA & SEAT is looking for a passionate and driven CUPRA Masterto join our dynamic team.This is an exciting opportunity to represent one of the most innovative and performance-focused automotive brands on the market.

Key Responsibilities
  • Deliver outstanding customer service from initial enquiry through to vehicle handover
  • Act as a product expert for the CUPRA range, including electric and hybrid models
  • Guide customers through the purchasing journey, including finance and add ons
  • Maintain up to date knowledge of CUPRA products, technology, and brand values
  • Proactively generate leads through digital platforms, showroom engagement, and local outreach
  • Ensure the showroom and display vehicles reflect CUPRA's premium image
What We're Looking For
  • A confident, customer focused individual with a passion for automotive innovation
  • Strong communication and interpersonal skills
  • Sales experience is desirable, but not essential - attitude matters most
  • A proactive and self motivated approach
  • Full UK driving licence
What We Offer
  • Competitive salary with uncapped commission potential
  • 5-day working week
  • Company car scheme
  • Ongoing training and development with a premium automotive brand
  • Supportive and friendly team environment
  • Opportunities for career progression within the Duff Morgan
Why Join Us

At Duff Morgan CUPRA & SEAT, we pride ourselves on delivering excellence, building lasting relationships with our customers, and embracing the future of automotive technology. This is your chance to be part of a brand that stands for performance, innovation, and individuality.