CRM Systems Manager (Microsoft Dynamics 365)

CRM Systems Manager (Microsoft Dynamics 365)

Location: Remote (UK-based) -London

Salary: £50,000 per annum

Working Model: 100% remote Optional office meet-up 1x per month

Overview

A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.

The role is fully remote, with the option to attend monthly meet-ups at the organisation's office in London.

Key Responsibilities

• Act as the D365 CE Product Owner and subject matter expert for the charity's CRM and portal, overseeing day-to-day functionality and long-term improvements.
• Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
• Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
• Manage third-party supplier relationships, system licences, and support contracts.
• Shape and implement the CRM strategy, ensuring alignment with the charity's digital and operational objectives.
• Oversee data integrity, compliance (including GDPR), and user training.
• Support portal integrations and contribute to ongoing system development initiatives.

Ideal Candidate Profile

• Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
• Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
• Hands-on experience with Power Platform - Power Automate, Power Apps.
• Strong background in requirements gathering, basic configuration, testing, and user support.
• Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
• Experience within not-for-profit, membership, or service-based organisations would be advantageous.
• Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
• Empathetic, proactive, and collaborative - comfortable operating autonomously and within a small digital team.

Why Apply?

• Join a respected national charity with a genuine people-first approach.
• Play a pivotal role in shaping their CRM system and digital future.
• Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
• Excellent work-life balance and supportive leadership team.

If you are interested, please send your CV to -