CRM Executive (FTC)

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Role: This is a Fixed Term Contract role until August 2026

Are you ready to make your mark in the exciting world of marketing communications? Join us at New Look and become an integral part of our team!

As a CRM Executive, you'll play a pivotal role in delivering engaging cross-channel campaigns that resonate with our audience. Your day-to-day tasks will involve setting up and deploying email marketing campaigns, utilising data and insights to optimise campaign performance, and brainstorming innovative ideas to enhance our CRM strategies.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing:

Key responsibilities will include the delivery of New Look cross channel marketing communications delivery, weekly reporting, and analytics, and assisting the CRM team with ad hoc email and CRM projects. This role will suit a confident multi-tasker who is comfortable in an entrepreneurial environment and has a strong interest in digital marketing, specifically driving customer retention.

This will include:

• Set up and deploy email marketing campaigns: Craft engaging email campaigns from start to finish. Your expertise will guide these campaigns through every stage, ensuring they captivate our audience and drive results.
• Utilise insight, data, and competitor knowledge: Navigate through data to uncover valuable insights that inform our marketing strategies. By keeping an eye on competitors, you'll help us stay ahead of the curve and deliver campaigns that resonate with our audience.
• Generate new innovative ideas for CRM testing plan: Let your creativity shine as you brainstorm fresh ideas to enhance our CRM testing efforts. By experimenting with new approaches, we can discover what resonates most with our audience and refine our strategies accordingly.
• Briefing, building, amending, and maintaining all customer campaigns: Oversee the entire process for New Look customer email campaigns with precision and care. Your attention to detail will ensure that each campaign is executed flawlessly and delivers the intended message to our audience.
• Assist CRM team on strategic CRM projects: Collaborate with our CRM team to support strategic initiatives and projects. Your contributions will help us optimise our CRM efforts and strengthen our relationships with customers.
• Owning reporting, ensuring dips or spikes in performance are noted: Take ownership of performance reporting and analysis to identify trends and opportunities for improvement.
• Omni-channel focus to ensure campaigns target customers across email and push: Ensure our campaigns have a cohesive presence across all channels to reach customers wherever they are. Your holistic approach will help us create seamless experiences for our audience across email and push notifications.
• Utilising CRM tools such as Emarsys, Adobe & Odicci to drive customer engagement and optimised campaign performance: Leverage your platform knowledge to deliver targeted, personalised & engaging communications that enhance customer experiences and support business objectives.

Who you are:

• +2 years' experience in Digital and CRM, specifically using CRM platforms (Emarsys knowledge a plus)
• Highly organised and able to prioritise workload effectively
• Pro-active and able to work off your own initiative.
• Methodical, logical, organised and calm under pressure
• Works effectively and pro-actively in a team
• A proactive attitude and must be able to thrive in a varied and fast paced environment Incredibly motivated, driven, and detail orientated
• Excellent attention to detail in all aspects of the role
• Computer literate, knowledge of Microsoft suite and Adobe Creative Suite.

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess.