Credit Control Manager

If you're ready to take the reins of a high-volume, data-driven credit control function and want to do it somewhere that genuinely values people, this is your next move. Here, you'll join a finance team that's built a reputation for being friendly, open to new ideas, and supportive of work-life balance. You'll have the freedom to shape processes, lead a small team, and make a real impact - all while enjoying flexible hours and a hybrid working pattern. If you're looking for a role where your voice is heard and your expertise is trusted, this is it.Reporting to the Finance Operations Manager, you will be responsible for:

• Managing and developing a team of two experienced Credit Controllers
• Driving the development and implementation of a new credit control platform
• Handling customer excess disputes and supporting invoice adjustments
• Overseeing daily BACS postings across multiple remits
• Reconciling accounts and supporting new account transitions and rate changes
• Leading projects such as the rollout of HubSpot and workflow automation
• Resolving complex account queries, including those up to litigation
• Building more efficient processes and supporting transformation initiatives

What you will need:

• Previous experience in a similar role (Senior Credit Controller, Credit Control Team Leader, Credit Manager, Collections Manager, Accounts Receivable Manager)
• Strong background in high-volume, low-value credit control environments
• Proven ability to upskill and motivate teams, ideally with transformation project experience
• Down-to-earth, approachable style with excellent people management skills
• QBE or equivalent experience
• Confident using Sage InTact and intermediate Excel skills

What you will get:

• Hybrid working - 3 days from home, 2 in the office
• Flexible working hours
• 25 days holiday plus 8 bank holidays
• Discounted spa days
• On-site parking
• A genuinely supportive, people-first culture that values your input and work-life balance

If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you! We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough. The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.