Creative Operations and Resourcing Manager, Our LEGO Agency

Overview

Do you thrive on making agency teams run smoothly, with the right people, processes, and tools in place?

Join Our LEGO Agency (OLA) London as Creative Operations and Resourcing Manager, where you'll be the driving force behind how we plan, resource and deliver creative excellence. From resourcing our cross functional team and managing freelancers to embedding new systems and supporting productions.

Core Responsibilities

• Lead the improvement and implementation of our end to end capacity and resource planning process, to keep the agency running smoothly.
• Work closely with all our five People Leaders to support resourcing across creative, design, strategy, account handling and production. Identify resource gaps and ensure the right people are in the right place at the right time.
• Own and manage weekly resource planning, sharing updates with the OLA London team and LT and ensuring our team feel good about their workload.
• Build strong cross functional relationships across London and the global OLA network, championing communication and collaboration.
• Oversee the rollout and day-to-day integration of Workfront into planning and resourcing, ensuring it supports both global and local needs.
• Manage agency operations and cadences-creative reviews, annual leave scheduling, contingent worker onboarding and budget tracking.
• Be ready to roll up your sleeves and support producers during peak times, jumping in to assist on creative productions where needed-whether that's helping coordinate timelines, admin support, or building LEGO sets.
• As part of creative ops give admin support to our internal LEGO Advisory Board to set up creative reviews.
• Maintain and grow a trusted network of freelancers and external partners, managing contracts, timelines, and relationships.
• Contribute to a dynamic, close knit team culture, bringing energy, perspective, and a collaborative spirit that helps raise the bar for the entire LEGO Agency.

Do you have what it takes?

• Relevant experience in agency operations, resourcing, or project/production management - in a Global creative agency environment
• Strong operational and commercial understanding with excellent communication and organisational skills.
• Proven ability to implement and improve internal processes, balancing short-term needs with long-term efficiencies.
• A natural collaborator, with the confidence to engage stakeholders at all levels and influence team dynamics.
• Experience with tools like Workfront (or similar), with the ability to train and embed new ways of working.
• Confident under pressure-able to prioritise, delegate, and adapt in fast-paced situations.
• Interested in agile methods of working, able to navigate uncertainty resulting in a tangible outcomes.
• Dedicated and nice - you're a team player with strong team-and culture building skills admired for your values and generosity to others.
• Sense of fun and playfulness, after all we work for a toy company!

What's in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.