Court Usher- St Albans Temp

Court Usher (AO) - HMCTS

Location: St Albans Magistrates' Court
Contract: Temporary Assignment via Brook Street
Start Date: as soon as checks are done
End Date: October 2026 (with a view to extend)
Salary: £13.31 per hour (Weekly Pay)
Hours: Full-time, Monday to Friday, 09:00 - 17:00 (37 hours per week) - Fully Office Based

We are looking for a dedicated Operational Support Officer (AO) to join HM Courts & Tribunals Service (HMCTS) at St Albans Magistrates' Court. This is a varied, fast-paced role supporting the day-to-day operation of the court through a combination of courtroom support, customer service, and administrative duties, helping to ensure hearings run efficiently.

Key Responsibilities

• Prepare courtrooms before hearings and ensure they are ready for use
• Support court hearings through ushering and courtroom duties
• Provide front-of-house and public-facing support, assisting court users, visitors, legal professionals, and judiciary staff
• Call parties into court and provide guidance throughout the court building
• Process court documentation and maintain accurate records
• Scan, transfer, file, and upload documents onto HMCTS systems
• Liaise with internal teams, legal representatives, and members of the public
• Swear in witnesses where required
• Provide general administrative support across court operations
• Handle sensitive and confidential information professionally

This is a strictly office-based role; no remote working is available.

Required Skills & Experience

• Strong administrative and organisational skills with excellent attention to detail
• Previous customer service or public-facing experience
• Good IT skills, including Microsoft Office applications
• Professional and positive attitude in a busy environment
• Excellent communication skills, both face-to-face and over the telephone
• Ability to work independently, use initiative, and meet deadlines
• Comfortable working with sensitive information and in a court environment

Additional Information

• A DBS check is required; we will assist with the application process.
• Successful candidates will be required to complete HMCTS security clearance before starting.
• Start dates are subject to satisfactory pre-employment checks.

This is an excellent opportunity to gain experience within HMCTS while playing a key role in supporting the justice system.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.