Court Usher- Hendon, Temp

Operational Support Officer - HMCTS Hendon Magistrates

Location: Hendon Magistrates' Court (working on behalf of Wood Green Crown Court hearings)

Pay Rate: £15.59 per hour

Hours: Monday-Friday, 9:00am-5:00pm (37 hours per week) fully on-site.

Contract: Temporary assignment - currently for 12 months

Agency: Brook Street Recruitment on behalf of HM Courts & Tribunals Service

Role Overview

Brook Street are recruiting for an Operational Support Officer to support court operations on behalf of Wood Green Crown Court, based at Hendon Magistrates' Court.

This varied frontline role combines court ushering, customer service and administrative responsibilities within a busy criminal court environment. You will support the smooth running of hearings while carrying out back office and case related administrative duties.

Note: this role involves working within a criminal court environment and may include exposure to sensitive or distressing case material.

Key Responsibilities

• Prepare courtrooms before and during hearings, ensuring all required files, paperwork and materials are available
• Support judges and court staff during hearings, in person and via Microsoft Teams where required
• Call cases, manage attendance and swear in witnesses
• Provide guidance and support to court users, including legal professionals, jurors, witnesses and members of the public
• Work in the Jury Office
• Handle face to face, telephone and email enquiries professionally and efficiently
• Process court documentation - scanning, uploading, photocopying and filing sensitive documents
• Update and maintain records using HMCTS internal systems
• Assist with listings, scheduling and general case progression administration
• Support wider court operations with general admin duties, correspondence and digital casework
• Maintain confidentiality, professionalism and high standards of conduct at all times

Skills & Experience Required

• Strong communication and customer service skills
• Previous administrative experience within a busy environment
• Confident use of Microsoft Office, Outlook and Teams
• Ability to work accurately and manage competing priorities
• Professional, reliable and punctual approach to work
• Ability to remain calm under pressure in a fast paced environment
• Comfortable handling sensitive or distressing criminal case material
• Ability to work independently and collaboratively as part of a team

Compliance & Clearance

Successful applicants will be required to undergo HMCTS pre employment checks, including:

• Enhanced DBS clearance
• Employment and reference checks
• Address history verification
• Evidence covering any gaps in employment or education history

Equality & Diversity

Brook Street supports the Armed Forces Covenant and is committed to enabling candidates with disabilities to apply. We guarantee interviews to veterans or spouses/partners of military personnel who meet essential criteria. If a high volume of eligible candidates is identified, we will interview the best candidates from this group.