court usher

Job Title: Court Usher
Location: The Court House, Danesgate, Stevenage, Hertfordshire, SG1 1XH
Organisation: HMCTS - Stevenage Magistrates' Court
Pay Rate: £12.21 per hour
Booking Numbers: 435488 / 435489
Contract: Until 14/10/2026 (with potential to extend, not guaranteed)
Working Hours: Full-time, office-based

We are currently recruiting for a Court Usher to join HMCTS at Stevenage Magistrates' Court. This is a key front-facing role, acting as the first point of contact for court users and ensuring the smooth running of court hearings.

You will work closely with the judiciary, legal professionals, and members of the public, helping maintain an organised, efficient, and professional court environment.

Court Support & Operations

• Preparing courtrooms and ensuring hearings run smoothly
• Calling parties into court and assisting during hearings
• Escorting court users and providing clear instructions
• Supporting judiciary and clerks with required documentation

Administration

• Handling court files, documents, and bundles
• General clerical duties including data entry and form completion
• Operating court recording equipment and maintaining records

Customer Service

• Acting as a first point of contact for court users
• Managing face to face, telephone, and general enquiries
• Supporting vulnerable individuals in a calm and professional manner

General Duties

• Managing post (sorting, distributing, dispatching)
• Preparing rooms for hearings and meetings
• Monitoring and replenishing court supplies and stationery
• Using office equipment such as scanners, photocopiers, and switchboards

• Minimum of 2 GCSEs (Grade C or above) or equivalent
• Previous experience working with the public in a busy environment preferred
• Good communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Basic IT skills and attention to detail

• You may be required to work flexibly across other local HMCTS sites
• This role is part of the Operational Delivery Profession within HMCTS
• A great opportunity to gain experience within the justice system and public sector

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.