Court Support Officer

Join Our Client's Team as a Part-Time Court Support Assistant in Warrington

Are you passionate about supporting justice and making a difference in people's lives? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Court Support Assistant to join their team in Warrington. This is a fantastic opportunity to contribute to the smooth running of court operations while working in a supportive and professional environment.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude various hearings.
• Providing clear, helpful information to users and stakeholders via face to face, telephone, and written communication, including those with complex needs.
• Using HMCTS service scripts and knowledge articles to guide users to relevant services.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems.
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
• Processing case files with accuracy, ensuring secure data handling and compliance with retention policies.
• Managing jury service tasks such as selection, deferrals, attendance tracking, and expense processing.
• Assisting with scheduling and listing to optimise judicial time and respond to urgent matters.
• Providing judicial support, including diary management and administrative assistance.
• Supporting enforcement activities like financial assessments and fine collection.
• Contributing to health and safety procedures, including facility checks and safety governance.

What you'll bring:

• Strong customer service skills with the ability to communicate clearly and empathetically.
• Excellent organisational skills and attention to detail.
• Ability to follow procedures and work efficiently under pressure.
• Good IT skills, including data entry and case management.
• A proactive approach to problem solving and risk awareness.
• Flexibility to work 22 hours per week over three days, including potential Saturdays.

Ideal candidates will also have:

• Experience in administrative support or customer service roles.
• Knowledge of court or legal environments is desirable but not essential.
• A commitment to maintaining confidentiality and data security.

This role offers a pay rate of £12.86 per hour, with a contract until March 2027.

Location: Warrington
Hours: 22 hours per week over 3 days (may include Saturdays)
Contract: Until March 2027

Take the next step in your career and support the justice system-apply now!