Courses Office Administrator

Do you enjoy working with people and delivering excellent customer service?

Are you confident communicating clearly and professionally, both in writing and face to face, providing helpful advice and guidance to a wide range of customers?

West Sussex Fire & Rescue Service is looking for a dedicated and organised individual to provide a professional, customer-focused service, playing a key role in the planning, coordination and delivery of the Service's training programme for approximately 800 employees across West Sussex Fire & Rescue Service.

West Sussex Fire & Rescue Service (WSFRS) delivers high quality prevention, protection, and response services to keep residents and visitors safe. The Operational Training, Safety & Preparedness team is integral to WSFRS and is responsible for the delivery of a range of safety critical operational training for staff at all levels.

Salary

Salary: £26,403 to £26,824 per annum

Contract Type

Contract Type: Permanent

Working Pattern

Working Pattern: Full-time (37 hours per week) Monday to Friday

Location

Location: Horsham Fire Station, Platinum House, Macfarlane Way, Horsham, RH12 1EP (hybrid working)

Interview Date

Interview Date: week commencing Monday 24 August 2026

Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

About the Job

No two days are the same within our Operational Training, Safety & Preparedness Team.

The successful candidate will support the effective administration and scheduling of training activities, working closely with colleagues and stakeholders to ensure training is delivered efficiently and help ensure our workforce has the skills, knowledge, and training needed to perform at their best.

Your key responsibilities will include:

• Using a fire service specific application, you will be responsible for the identification and nomination of students for operational training and ensuring their availability.
• Required to maintain accurate training records and provide a communication link between the courses office, internal and external training providers, students and their line managers.
• Provide a flexible, high quality administrative service, including producing complex documents, managing electronic records, preparing reports, and coordinating large training courses and events.
• Coordinating training sessions or events which may involve arranging dates, booking rooms, informing attendees of arrangements, allocating trainers and distributing papers.
• Responsible for maintaining the accuracy, confidentiality, security and integrity of administrative records and information systems, including electronic databases, procedures and forms, ensuring updates and changes are communicated effectively to relevant staff.

Required Qualifications and Skills

• Relevant NVQ Level 3, or equivalent qualification, or equivalent level of experience.
• Demonstrable experience of working within an administrative role, preferably within a training or HR environment.
• Sound administrative experience with demonstrable evidence of effectively prioritising work and meeting deadlines.
• Demonstrable evidence of providing a customer focused service, meeting client needs.
• Strong organisational skills, with the ability to plan and prioritise your workload to meet tight deadlines and balance competing demands.
• Experience of using Microsoft Outlook, Word, Excel and PowerPoint to produce data and present information in a meaningful way.
• Ability to handle business and employee information with confidentiality, discretion, and sensitivity.
• Skills to demonstrate working accurately and pay close attention to detail, ensuring tasks are completed to a high standard.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service, plus the opportunity to buy additional leave and an excellent local government pension scheme.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01396.

For an informal conversation or for further information regarding the role, please contact Rachel Jones at .

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.This post is subject to right to work within the UK, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.