Coupa S2P Project Lead (FTC)

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

The COUPA S2P Programme Lead is responsible for delivering the Procure to Pay (P2P) modules of COUPA while also driving adoption and optimisation of our already implemented Source to Contract (S2C) suite, ensuring delivery is on time, on budget, and aligned with business requirements. The role ensures a fully integrated end to end S2P process, overseeing solution design, integration, testing, and deployment across a complex, multi entity organisation. A core responsibility is managing our chosen third party SI/implementation partner and driving governance, decision making, and organisational adoption.

Key Responsibilities

• Lead full lifecycle delivery of COUPA (design, build, testing, deployment, hyper care, BAU transition).
• Drive adoption and process optimisation of existing COUPA S2C functionality to ensure end to end alignment.
• Develop and manage implementation roadmaps, defining clear milestones and dependencies.
• Own governance, status reporting, RAID management, and stakeholder communication.
• Act as functional SME for COUPA S2P modules (Procurement, Invoicing, Expenses, Supplier Management, CLM, Sourcing).
• Ensure existing S2C outputs (contracts, suppliers, CLM data) integrate effectively with the P2P rollout.
• Translate business requirements into scalable COUPA configuration and process design.
• Work with process owners to redesign processes using best practice S2P workflows.
• Ensure robust, tested integrations with ERP, Finance, HR, and supplier systems.
• Serve as primary point of contact for implementation partners/SIs.
• Set delivery expectations and manage partner performance against scope.
• Review and challenge partner recommendations to protect business outcomes.
• Coordinate with COUPA Customer Success, support, and technical teams.
• Collaborate with Change & Communications teams on adoption strategy.
• Support development of training materials, documentation, and user guides.
• Champion new ways of working across Procurement, Finance, and wider business units.
• Oversee creation and execution of SIT, UAT, and regression test scripts.
• Ensure high quality data migration (supplier, contract, catalogue, user data).
• Lead cut over planning, hyper care, and transition to BAU support.

Qualifications

• Proven experience delivering COUPA implementations in large, complex, multi entity organisations.
• Functional knowledge of COUPA S2P modules and Procure to Pay processes.
• Experience managing third party SI/implementation partners.
• Ability to manage cross functional stakeholders (Procurement, Finance, IT, Operations).
• Strong understanding of process mapping, workflow optimisation, and S2P best practice.
• Experience with ERP integrations (MS Dynamics, CAFM).
• Strong project management skills.
• Excellent communication and influencing abilities at all levels.

Desirable

• COUPA Certifications.
• Experience supporting multi phase rollouts or enhancements.
• Background in procurement transformation programmes.
• Knowledge of change management methodologies (e.g., PROSCI).

Core Expectations

• Able to work at pace in a fast and complex FM environment.
• Takes full accountability for programme outcomes and delivery.
• Builds trust and drives clear decision making at senior levels.
• Works effectively across matrixed teams and external partners.
• Thrives in dynamic, fast paced, deadline driven environments.
• Operates calmly and decisively under pressure.
• Highly structured and detail oriented.
• Self starter with the ability to work with minimal direction and supervision.
• High operating standards and levels of expectation.
• Accountable and reliable, keeping stakeholders informed.
• A data led decision maker using metrics and lessons learned to improve performance.
• Show flexibility in working arrangements to ensure a high level of service is delivered.
• Have a positive and focused attitude when dealing with all colleagues.
• Adapts quickly to changing priorities and shifting workloads.

Key Performance Indicators

• COUPA implementation delivered on time, within budget.
• Implementation meets agreed business requirements.
• High levels of user adoption and positive business feedback post go live.
• Strong and effective partner/SI management.
• Sustainable, well embedded S2P processes across the organisation.
• Knowledge transfer and establishment of a robust BAU support mode.

Benefits

• OCS is ranked 36th on Glassdoor's Best Companies to Work For in 2025.
• Breakfast and lunch services at our Ipswich head office, free coffee, hot chocolates and a replenishable fruit basket.
• Opportunities through OCS Academy for personal skill growth and career advancement.
• Access to exclusive discounts, rewards and wellbeing resources via the Hapi app.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.