Counter Fraud Investigator

This role includes investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

Location: Sevenoaks with hybrid

Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm

Salary: £26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your role.

What you'll be doing:

• Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
• Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
• Accurately interpret intelligence and use it to drive an appropriate investigation strategy
• Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
• Ensure output achieves acceptable levels of accuracy and quantity
• Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
• Avoid any claims leakage whilst maximising savings/repudiations
• Ensure strict adherence to agreed counter fraud strategies
• Respond efficiently to telephone calls into the team/department
• Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team

What we're looking for:

• Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
• Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
• Excellent organisational skills and the ability to work independently with minimum support
• Strong negotiation skills along with Excellent customer services skills
• An understanding of the intelligence and investigative tools available to validate claims
• Ability to provide clear and concise instructions to service providers to assist in the investigation of claims

Grow with Acorn

AtAcorn Insurance,we'reproud of our Liverpool roots - and even prouder of how farwe'vecome. As part of theAcorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.

We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
• A maximum of35 days' holiday(dependingon role and tenure)including bank holidays,withadditionalbuy/sell options
• 24/7 mental health support& free counsellingavailable
• Grow with us:Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, includingearly accesstosalaryviaour internal platform
• Hybrid working optionsto support work-life balance and individual needs

Our Commitment to our colleagues:

Thesearen'tjust words -they'rethe principles we live by. Andwe'reproud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer- championing mental health andwellbeing
• Disability Confident Level 1 & 2- creating accessible, inclusive opportunities
• Menopause Friendly accredited- supporting every stage of life
• Armed Forces Covenant signatory- honouring those who serve
• Armed Forces Defence employer recognition scheme- Supportingthose who serve
• Great Places to Work2024/25- fostering an engaging and positive workplace culture
• Best Place to Work for Development- proud to be investing in people's future
• Best Place to Work for Women- breaking down barriers to women's career progression

Visa Requirements

Becauseour training is quitecomprehensive,we can only consider applicants who haveat least one yearremainingon their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship.