Corporate Support Services Administrator

Directorate: Corporate Support Services Administrator

Section: Corporate Support Services

Location: Civic Centre

Grade: Level 4

Salary: £25,989 - £26,403 per annum

Hours: 37 hours per week

This advert is open to both Internal and External applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke on Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke on Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high quality services that our residents need.

Further information on why work for us

The Role:

An exciting opportunity has arisen to join the Corporate Support Services Team as an Administrator where you will be responsible for delivering a high quality support service to the Council.

Key Responsibilities:

• Deliver services in line with agreed timescales and quality standards
• Identify issue and work with colleagues to improve services
• Support supervisors by helping to manage service demand
• Deliver a range of core and service specific support actives
• Provide cover across Council services and locations as and when required

About You:

• Experience of delivering services in a customer service focused environment as an administrator or clerical role
• Good ICT skills with experience across a range of software packages and systems
• Good literacy and numeracy skills demonstrated by GCSE's or equivalent qualifications
• Good verbal and written communications skills paying attention to customer care
• Experience of developing and maintaining record systems

What we offer:

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
• Further information on our Rewards and Benefits can be found here

Pre-Employment Checks:

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable for the role)

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke on Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don't meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.