Corporate Gifting Manager - 6 month FTC
Posted 16 hours 39 minutes ago by CIPHR Limited.
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our global purpose to Enchant the World with Chocolate and our UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and pride ourselves on our incredible people, our values-led culture, and our iconic market-leading brands such as LINDOR & GOLD BUNNY.
We're also proud of being one of the few bean-to-bar chocolate makers in the world, controlling every step of our production process.
Where you will be based
This role is based in Feltham, London (Hybrid Working: 60% in the office and 40% WFH). From late 2025 / early 2026, our Head Office will relocate to Richmond-upon-Thames.
How you could help us to Enchant the World with Chocolate
The Corporate Gifting Manager will manage a key pillar of retail growth by delivering sales and profit growth within the Corporate Gifting Channel. This involves managing larger, direct corporate gifting clients and sales through the Lindt online store dedicated to corporate gifting.
Starting ideally on 1st July 2025, the role entails developing relationships with key corporate clients, providing tailored gifting solutions, and driving sales within the sector. Responsibilities include handling orders from inquiry to post-delivery satisfaction, requiring passion for Lindt products, strong sales and relationship skills, organization, teamwork, and adaptability in a fast-paced environment.
This role is integral to executing the 2025 Corporate Gifting Strategy and involves collaboration within the Digital and Retail teams, with cross-functional efforts to meet objectives and sales targets.
Key Responsibilities
- Develop Key Accounts
- Build and nurture relationships with new and existing corporate clients, ensuring customer satisfaction and loyalty.
- Serve as a primary contact for gifting inquiries.
- Manage customer relationships professionally at appropriate levels.
- Understand client timelines and requirements, coordinating internally to meet these needs.
- Acquisition of New Business
- Maintain a pipeline for seasonal and year-round clients.
- Grow profitable business by strengthening relationships at all levels.
- Attend industry events to promote Lindt Corporate Gifting.
- Coordinate with demand planners for stock availability.
- Identify pinch points during peak seasons for continuous improvement.
- Oversee end-to-end order process, ensuring timely delivery.
- Collaborate with logistics, production, and design teams for order fulfillment.
- Customer Experience
- Provide personalized gifting options and exceptional service.
- Resolve customer issues promptly to ensure satisfaction.
- Reporting & Analytics
- Keep detailed client order records.
- Participate in daily team calls to update on order status.
What experience you'll bring
- Proven experience in building and maintaining corporate client relationships.
- Excellent communication and teamwork skills across organizational levels.
- Ability to identify gaps and suggest improvements.
- Experience with D2C eCommerce platforms.
- Passion for LINDT products.
How you will be rewarded financially
The role offers a pro-rated salary of £48,000 - £58,000 plus a car, along with benefits such as bonus, pension, life cover, chocolate allowances, discounts, incentives, a birthday day off, and more.
Being yourself every day
We foster an inclusive environment where everyone feels safe to be themselves, empowered, represented, celebrated, and included. Our policies and strategies support this ethos.
Living our values every day
Our core values-Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly, and Making an Impact-are central to our culture.
What you can expect from us
We offer an exciting role in a fast-growing organization that supports your growth, wellbeing, and career aspirations, providing a supportive and fulfilling work environment.