Coordinator and Administration Assistant

Coordinator and Administration Assistant Band 3

Main area Partnership, Integration and Discharge Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Weekend working) Job ref 153-CO05891-A

Department name 1. UHD - General Recruitment Site Royal Bournemouth Hospital Town Castle Lane East Salary £25,760 - £27,476 per annum Salary period Yearly Closing 05/06/:59 Interview date 15/06/2026

Please note: Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Job overview

We are recruiting for a Band 3 Coordinator/Administrative Assistant to join our Interim Care Team at University Hospitals Dorset (UHD).

Our well-established and highly regarded team provides an early supported discharge service across two sites: Bournemouth Hospital and Christchurch Hospital. We support patients who are ready to leave the acute hospital setting but require additional help to regain and optimise their independence at home.

The service is therapy- and nursing-led, with a multidisciplinary team that includes Coordinators, Community Therapy Assistants, Occupational Therapists, and Nurses. Within the team, we currently have one Band 4 Coordinator and two Band 3 Coordinators.

Main duties of the job

The post holder will report to the Clinical Lead and Office Manager for both the Interim Care Team and the Discharge Team. The role is central to coordinating discharges from UHD hospitals and supporting the delivery of a high-quality service. Key responsibilities include managing core administrative tasks such as data collection, handling telephone and email enquiries, and ensuring the efficient day-to-day running of the service.

The post holder will play an important role in providing a professional, responsive, and supportive service to colleagues, partner organisations, patients, and their families.

Detailed job description and main responsibilities

• To coordinate discharge referrals from UHD ensuring the team have all the required information and ensuring the correct procedures have been followed.
• To be involved in administrative tasks relevant to the interim care team.
• Work closely with hospital therapists, the social work teams and discharge keyworkers to deliver high quality, efficient and effective discharges.
• To coordinate the therapy assistant's timetable ensuring there is adequate time for care visits, travel and breaks.
• To produce accurate reports in accordance with strict deadlines

Person specification Qualifications

• NVQ III Care or equivalent

Experience

• Recent experience working in a health or social care setting
• Competent using a large range of IT software packages e.g. Microsoft Office; excel; outlook
• Previous experience in the NHS
• Previous experience working as a therapy assistant or carer
• Ability to use own initiative within sphere of responsibility
• Ability to effectively organise and prioritise own workload and ensure deadlines are met with supervision
• Excellent attention to detail
• Deal with multiple demands in short deadlines
• Awareness of the Data protection law & confidentiality
• Ability to type reports, letters and emails
• Data Entry & producing reports
• IT Skills (Excel, Word, Microsoft Outlook)
• Ability to set goals and review outcomes
• Experience of hospital computer systems (E-Camis, EPR)
• Experience of ordering stationery etc on powergate

Knowledge

• Knowledge of the hospital discharge process
• Knowledge of common medical conditions.
• Knowledge of moving and handling equipment

Other requirements specific to the role

• Ability to challenge discrimination
• Effective verbal and written communication skills
• Ability to work under pressure
• Flexibility to respond to changes
• Ability to recognise limitations of own practice and to elevate when appropriate.
• Demonstrates Trust Values and Behaviours
• Positively promote, challenge and implement continuous improvement.

Personal Attributes

• Able to work with other agencies
• Flexible attitude to work in a range of environments and with a diverse patient group
• Able to work effectively in a team
• Well motivated and shows initiativeAble to prioritise
• Able to respond to others with respect and sympathy

Language requirement

• Be able to speak English as necessary to undertake the role

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.