Contracts Manager

We are looking for an experienced Contract Manager to join the Apleona team in Dublin 14

Main duties and responsibilities

• Ensure consistent achievement of service level agreements (SLAs) and key performance indicators (KPIs).
• Conduct regular site inspections to maintain operational excellence, compliance, and safety standards.
• Drive service innovation and implement process improvements across contracts.
• Manage full P&L responsibility for assigned contracts, ensuring profitability and cost control.
• Develop and manage budgets, forecasts, and financial reporting.
• Identify opportunities for additional works, efficiencies, and margin growth.
• Support the Portfolio Director in pricing, renewals, and commercial negotiations.
• Act as the key point of contact for clients, fostering strong and collaborative relationships.
• Conduct regular client meetings and performance reviews to discuss service quality, performance metrics, and improvement plans.
• Proactively address issues, implement corrective actions, and ensure client satisfaction and retention.
• Lead, develop, and motivate site-based teams to deliver high-quality service.
• Conduct regular training, toolbox talks, and performance reviews.
• Support recruitment, onboarding, and succession planning across your contracts.
• Promote a culture of safety, inclusion, and continuous improvement.
• Ensure adherence to company HSEQ standards, statutory obligations, and industry best practice.
• Maintain accurate operational documentation, risk assessments, and site logs.
• Provide monthly performance reports and updates to management and clients.

Qualifications and experience

• 3+ years' experience in a FM Management or similar FM leadership role.
• Proven experience managing multi-site commercial or retail contracts.
• Strong financial acumen with demonstrable P&L management experience.
• Excellent interpersonal and communication skills, with a client-focused mindset.
• Experience in managing diverse teams and driving performance improvements.
• Strong knowledge of health, safety, and compliance in FM environments.
• Proficiency in MS Office; CAFM system experience advantageous.
• Results-driven and commercially focused.
• Professional, confident, and able to influence at all levels.
• Flexible and adaptable to a fast-paced environment.

We look forward to your application

Ref :16499