Contract Support Officer - City of London

Contract Support Officer - City of London

City of London, London EC4N 6HL, UK

Job Description

Posted Tuesday 7 April 2026 at 00:00

We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies, and provide information to all staff and visitors as required.

Role: Contract Support Officer Pay Rate: £14.80 per hour Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours) Location: London. Role Requirements: SIA License

Benefits

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional Benefits via ReWard Membership

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must Have

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Security Officer (min 1 year)
• Professional attitude and appearance
• Ability to deliver succinct and clear verbal and written reports where necessary
• Resourceful and proactive when issues arise
• Excellent organizational skills
• Experience within a Cooperate Security (min 1 year)
• Surveillance skills and detail orientation
• 5 year checkable work history
• IT literate - Ability to operate detecting systems and emergency equipment

Main Duties

• Act as a point of contact and information center to staff and visitors
• Provide sufficient information in person, over the phone, or via email to all visitors and callers
• Report any issues to the supervisor or duty manager
• Always conduct oneself in a professional manner
• Respond to emergencies
• Deal with conflict in an appropriate manner if required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Be vigilant to Health and Safety risks
• Work on own initiative
• Ensure the reception area, foyer, staff area, and boardroom are kept clean by supervising cleaning staff members

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.