Contract Support Administrator

Job Title: Contract Support Administrator
Salary: £25,500 per annum
Contract Type: Permanent, Full Time
Hours: 40 hours per week (Monday to Friday- 8:00 AM to 5:00 PM)
Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM11QH

Overview

We are seeking a diligent and proactive Contract Support Administrator to join our team. This role plays a key part in supporting the day-to-day administration of contracts, maintaining accurate data, and acting as a professional point of contact for both clients and suppliers. Mitie delivers facilities management for Essex County Council, covering over 350 sites including libraries, offices, and community hubs. Services include cleaning, maintenance, security, catering, and waste management-keeping essential public buildings running smoothly every day.

Responsibilities

• Maintain accurate and up-to-date records and databases relating to contracts, suppliers, and client interactions, ensuring data integrity and reliability.
• Raise, track, and manage purchase orders in line with procurement policies and agreed deadlines.
• Raise work orders to instruct suppliers and engineering teams, ensuring clear scope, timelines, and accountability.
• Act as a professional and approachable first point of contact for clients, handling enquiries by phone and email efficiently and courteously.
• Receive client calls and log service requests accurately within the Maximo CAFM system, ensuring full audit trail and timely allocation.
• Liaise closely with suppliers to ensure goods and services are delivered on time and in accordance with agreed specifications.
• Support the preparation and formal review of quotations prior to client submission, ensuring accuracy and compliance.
• Coordinate room and car park bookings to optimise scheduling and resource utilisation.
• Utilise business systems including Excel, Outlook, Maximo, and internal platforms to support contract administration and project delivery.
• Work collaboratively with internal teams to meet contractual requirements and drive continuous improvement in administrative processes.

Candidate Profile

The ideal candidate will possess strong attention to detail and demonstrate the ability to manage multiple tasks and deadlines effectively. Excellent verbal and written communication skills are essential, along with a professional demeanour and a customer-focused approach. The ability to work independently, as well as collaboratively within a team, is highly valued. Proficiency in Microsoft Office applications, particularly Excel and Outlook, is required. While prior experience in an administrative or support role is considered advantageous, it is not essential.