Contract Manager

Overview

Contract Manager, Northampton GP2 Site (NN4 5FB)

The Company: Yusen Logistics is a supply chain logistics company focused on continuous improvement, delivering innovative freight forwarding, warehousing and distribution services. The Contract Manager will be based at GP2 and is responsible for managing the operational, commercial and customer-facing functions of their portfolio of contracts, ensuring service quality, adherence to company and customer standards and maintaining good staff relations and health & safety practices.

Salary: £48,500 per annum.

Benefits

• Car Allowance of £5,000
• Individual health cover
• Free Eye Test
• 25 days' holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working
• Critical Illness Cover
• MyStrength Wellbeing App
• Free online fitness platform (Pilates & Yoga, Mindfulness/Meditation, 24/7 support, diet and nutrition)
• On-site mental health first aiders
• Employee benefits (free eye test, up to 25% off gym membership, high street vouchers)
• Free access to 24/7 online GP, mental health support, life events counselling, care concierge service, health plan
• Tailored development and career opportunities

Key responsibilities

1. Operations
   • P&L responsibility for the activities within the cost centres under their control
   • Manage supplier agreements and terms of business; address contraventions as appropriate
   • Ensure full compliance with YLUK financial processes and procedures; provide guidance to the business
   • Review and monitor achievement of budgetary performance
   • Compile a detailed monthly financial summary and identify cost-saving initiatives
   • Directly manage a portfolio of contracts activity and customer relationships; oversee operational staff
   • Communicate issues with expectations promptly within Yusen Logistics and to the customer
2. Customer Service
   • Establish and maintain effective customer relationships; act as key contact for Network Transport operations
   • Maintain professional communication to a high standard
   • Identify and recommend resolutions to customer queries
   • Produce regular management information and accurate reporting for stakeholders
3. Health and Safety
   • Ensure all health and safety procedures are adhered to at all times
   • Raise non-compliances or concerns promptly
   • Ensure equipment checks and safe working environment; maintain risk assessments and procedures
4. Continuous Improvement
   • Develop commercial offerings aligned with sustainability strategy and customer expectations
   • Develop and deploy sales approaches for sustainable solutions
   • Collaborate with Sustainability Committee to drive innovation and CSR
   • Identify opportunities to reduce environmental impact
   • Lead sustainability initiatives aligned with targets
   • Promote sustainable solutions to Yusen customers

Key requirements

• Proven management experience within a logistics/transport operation
• Logistics management professional with broad experience of modern technology and strong TMS/WMS knowledge
• Commercial awareness and cost management
• Proven history of business improvement through analysis
• Team player with management skills
• Proven ability to interface with customers (internal & external)
• Excellent communication and customer service skills
• Valid driving licence
• IT skills: Outlook, Excel, PowerPoint
• Ability to manage multiple contracts and meet tight deadlines

Note: Applicants must have legal right to work in the UK. We are unable to offer visa sponsorship for this position.