Content Specialist

Location London - Hybrid working with a 40% office requirement

This is a Permanent , Full Time vacancy that will close in 11 days at 23:59 BST .

The Vacancy

We have a new permanent opportunity for a Content Specialist to join our Communications and Stakeholder team, reporting into the Senior Customer Communication Manager.

The successful role holder will responsible for consistently setting high standardsfor writing fresh copy that connects with a desired audience and drives action; be adept at varying the voice, style, and other characteristics of messaging based on target audience; maintain up-to-date knowledge of communications and industry trends; stay current on the appropriate style guidelines and brand voice for consistent messaging.

Key Priorities

• Interpret creative briefs to develop concepts for execution.
• Research and understand FSCS's needs and target audiences, through online searches, reviews of existing research, interviews with subject-matter experts, and in-person meetings.
• Collaborate with others in the communication team, from concept development to delivery of final product.
• Help to Identify, mitigate, manage and record reputational, directorate, and team risks.
• Adhere to the in-house style guide to ensure consistency in all our content.

Key Knowledge, Skills and Experience

• Relevant experience in a similar role including professional copywriting and proofreading experience.
• Highly articulate with an excellent understanding of written English and exceptional attention to detail.
• Strong social media and / or customer communication experience and knowledge of what makes a great post for different platforms.
• Highly organised and able to manage and prioritise multiple commitments, delivering all of them to a high standard.
• Creative thinker with an ability to develop interesting and innovative ideas for new content.
• Team player willing to turn your hand to many different tasks.

Preferred Skills and Qualifications:

• Experience with content management systems.
• Keen eye for detail and appreciation of great design.

Working at the FSCS

At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers.

We have invested greatly in a flexible people offering that we're proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing. Key benefits include:

• Employer pension contributions from 9%+ dependant on your contributions and length of service
• Life assurance, income and critical illness protection
• Private medical and dental insurance
• EAP and Virtual GP
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay
• Additional discounts and options to earn rewards to spend at your choice of retailer

About Us

For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.

We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.