Contact Center Solutions Engineer

What you can expect
Zoom is looking to grow its global Contact Centre Solution Engineering team. Do you have a passion for
working with customers? Do you have experience in the Contact Centre industry? Do you thrive on diving into
technology that powers better customer experiences? If so, we would love to have you join us here at Zoom!

About the Team
Join Zoom as a Contact Centre Consulting Solution Engineer. You'll be an expert in Zoom's Contact Centre
capabilities, driving technical aspects of CX sales cycles. Collaborate with Zoom sales colleagues to help
customers enhance their contact centres and contribute to Zoom's growth. This role offers an exciting
opportunity to make a significant impact for those passionate about enhancing customer experiences within a
dynamic team. Shape Zoom's next billion-dollar business with us.

Responsibilities

• Be the customer's trusted advisor throughout the pre-sales lifecycle, translating technical and business requirements into solutions.
• Develop trust with customer executives, leadership, and other stakeholders to ensure business outcome success.
• Act as a customer-focused problem solver, understanding business objectives and creating innovative solutions to enable success.
• Partner with account teams to execute pre-sales activities, including opportunity qualification and discovery, demonstrations, product workshops, and proof of concepts.
• Engage with Zoom Contact Centre Product teams to drive customer feedback, expand product innovation, and strengthen market leadership.
• Understand industry regulatory requirements, customer security needs, and other compliance factors, translating them into actionable feature requests for Product Management

What we're looking for

• Demonstrate the ability to sell to a business buyer, with an understanding of the techniques required to do so.
• Solid business and technical acumen with demonstrated experience in Solutions Engineering.
• Proven industry experience in CCaaS and/or adjacent industries such as Conversational AI, Workforce Management, and Quality Management.
• Experience integrating with CRM systems (Salesforce, Zendesk, etc.) and other third-party applications.
• Familiarity with creating and managing Web Services (REST APIs).
• Good understanding of the Contact Centre market and trends.
• Ability to work and communicate effectively with internal stakeholders.
• A self-starter with the capability to work in team-oriented environments.
• A true customer advocate and creative problem solver.
• Fluency in English

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.