Consumer Protection Officer

Consumer Protection Officer

Consumer Council for Northern Ireland

Salary: £30,458 - £31,097

Location: Belfast

Closing date for applications: Monday 16th November at 5pm

The role

The Consumer Council is recruiting for a Consumer Protection Officer to join our Consumer Protection Team.

We're looking for individuals who are experienced in engaging and supporting consumers by signposting, handling enquiries and undertaking investigations into complaints.

If you are passionate about supporting and protecting consumers, while being a part of an impactful consumer facing service, we would love to hear from you.

Eligibility criteria

You will need proven experience of:

• Working in a busy complaint-handling role carrying out complaint resolution.
• Dealing with vulnerable individuals in person and via phone and email.
• Liaising and building/maintaining positive relationships with external stakeholders.
• Collecting and communicating information effectively while accurately inputting data onto CRM systems.

Salary and Benefits:

Salary: £30,458 - £31,097

At the Consumer Council, you will receive an excellent pension scheme with 34.25% employer contribution, 25 days annual leave and 12 statutory holidays and excellent opportunities for professional development.

The Consumer Council currently operates a hybrid working model.

For further information on this role and to apply, please click the apply icon.