Consumer Experience Executive with German and English

Do you believe that sport has the power to uplift the mind? Does joining a truly purpose-driven brand align with your values? Well, then, we are looking for you.

As a Consumer Experience Executive, you'll ensure that ASICS consumers receive the best possible service when contacting our EMEA Consumer Experience Contact Hub.

Does this sound like you?

• You're customer-oriented. You love interacting with customers.
• You have service-led mindset.
• You're native/fluent in German and advanced in English language.
• You have experience in customer care.
• You have an user skill level in Microsoft Office.

How you'll help us.

Based at the Barcelona office and reporting to a Consumer Experience Team Lead, you will:

• Participate in the day-to-day Contact Hub work, responding to ASICS consumers with all sorts of questions (orders, products or services) across our different contact points (i.e.: phone, email, social media ).
• Manage queries relating to our E-commerce business using the software tools provided.
• Use our CRM and ticketing system to enter and manage data relating to our consumers.
• Collaborate with internal and external partners (e.g. other departments, warehouse, couriers).
• Contribute to and support the implementation of the Global Consumer Experience Strategy into local markets (i.e defining service protocols, monitoring and reviewing information shared with consumers etc).

How we'll help you.

Your wellbeing is our top priority. That is why we will provide you with these resources to help you achieve and maintain a sound mind in a sound body.

• Working remote policy.
• Employee product discounts.
• Ticket restaurant.
• Health & Life insurance.
• Pension plan.
• Employee Assistance Program.
• Calm app.
• Runkeeper Go app.
• Gym.

We'll give you all the support you need to develop your skills along the way, too, thanks to our innovative Learning & Development programme.

We are ASICS. And our five letters have meaning. 'Anima Sana in Corpore Sano' or a Sound Mind in a Sound Body. We're committed to supporting more people to experience the transformative power of movement.

So, this is your chance to join a truly purpose-driven brand. You will join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies, and healthy minds.

We look forward to receiving your application online.