Consulting Service Designer - Public Sector Professional Leicester, GB

At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.

You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you-supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

We Offer:

• Tools and policies to support your work life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme.
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities

We are seeking an Experience Consultant in Research to lead research efforts that uncover user insights and inform the design of engaging digital experiences. Your role will involve overseeing research projects, managing stakeholder expectations, and ensuring the delivery of actionable insights that drive product development and user experience improvements.

Responsibilities:

• Lead the planning, execution, and analysis of research studies, including ethnographic, generative, and quantitative methods.
• Design and facilitate workshops, focus groups, and co creation sessions to generate user centric solutions.
• Analyze research data, creating reports and presentations that effectively communicate findings.
• Collaborate with designers, developers, and product managers to integrate user insights into the design process.
• Mentor junior researchers, providing guidance and feedback on their work.

Education

Required education: None

Preferred education: Bachelor's Degree

Required Technical and Professional Expertise

• Exposure to Research Methodologies: Familiarity with various research techniques, including ethnographic research, generative research, quantitative research, workshops, and surveys to gather customer insights for digital experiences.
• Analytical Skills: Experience working with data analysis tools and techniques to interpret and extract valuable insights from research data.
• Statistical Background: Exposure to statistical concepts and methods to uncover user needs and behaviours.
• Usability Testing: Experience with usability and accessibility testing to validate design decisions and identify areas for improvement.
• Social Listening Tools: Familiarity with social listening tools and techniques to gather insights on customer behaviours and preferences.

Preferred Technical and Professional Experience

• Prototyping Techniques: Exposure to prototyping methods and tools to create interactive digital experiences.
• Familiarity with design thinking principles and human centred design approaches.
• Third Party Research: Experience working with third party research vendors and integrating external research findings into project work.
• Focus Group Facilitation: Exposure to facilitating focus groups and gathering insights from group discussions to inform experience development.

Other Relevant Job Details

• Job Title: Service Designer - Public Sector
• Job ID: 112703
• City / Township / Village: (not specified)
• State / Province: (not specified)
• Country: United Kingdom
• Work arrangement: Hybrid
• Area of work: Consulting
• Employment type: Regular
• Position type: Professional
• Up to 80% or 4 days a week (home on weekends - based on project requirements)
• Company: (not specified)
• Shift: General (daytime)
• Is this role a commissionable/sales incentive based position? (information not provided)

IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.