Connections Compliance Manager

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Connections Compliance Manager

Location: Warwick/1 day on site

Contract Type: 6 months - possibility for extension

Are you a dynamic and proactive professional with a passion for ensuring compliance in the energy sector? Our client is looking for an experienced Connection Compliance Manager to lead the charge in delivering exceptional customer connection projects while navigating the complexities of regulatory frameworks. If you thrive in a collaborative environment and are eager to make a meaningful impact, we want to hear from you!

Key Responsibilities:

• Project Coordination:Effectively coordinate cross-functional teams and engage with external stakeholders, including Transmission Owners and Developers, to ensure timely delivery of customer connection projects in alignment with industry codes (STC, BSC).
• Partnership Development:Build and nurture collaborative partnerships across a portfolio of complex projects, ensuring technical requirements are met and system stability is maintained for future compliance.
• Customer Satisfaction:Lead the delivery of intricate projects aimed at enhancing customer satisfaction. Anticipate challenges and devise innovative solutions to address customer queries promptly and thoroughly.
• Risk Management:Proactively identify and prioritise compliance risks associated with connections, driving the development of solutions that benefit customers and stakeholders alike.
• Process Improvement: Champion the continual enhancement of internal and external processes through effective change initiatives.
• Data Management:Accurately record and manage data within all relevant systems, ensuring compliance with licensing, industry codes, and GDPR regulations.
• Liaison with Ofgem:Engage with Ofgem to discuss derogations and monitor progress on compliance-related matters.
• Industry Code Leadership:Support and lead discussions around industry code changes, ensuring the Compliance Team is well-informed.
• Service Delivery:Deliver seamless and efficient services to customers and stakeholders, both internally and externally.

About You:

• Extensive experience in customer relations, particularly in dispute resolution.
• Proven track record of managing multiple projects simultaneously, maintaining high standards throughout.
• Expert knowledge of the CUSC, STC, and the regulatory frameworks that govern them.
• In-depth understanding of the electricity transmission system, equipment, and network design.
• Strong ability to identify, mitigate, and manage complex risks both internally and externally.
• Excellent communication skills, with the ability to simplify complex contractual issues for customers.

Why Join Us?

• Be part of a vibrant team that values collaboration, innovation, and excellence in the energy sector.
• Contribute to meaningful projects that impact our customers and the industry positively.
• Enjoy a supportive work environment that encourages professional growth and development.

If you're ready to take your career to the next level and make a lasting impact in the energy sector, apply today! Join our client in shaping the future of compliance management and customer satisfaction.

Apply Now!

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.