Concierge Officer

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What You'll Be Doing

As a concierge officer, you will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe and secure living environment. You will be based on site, supporting the day to day management of residential buildings through monitoring security systems, carrying out patrols and reporting repairs, nuisance and anti social behaviour. This is a varied, hands on role that requires a calm, professional approach and the ability to work independently while supporting the wider housing team.

• Welcome and assist residents and visitors, responding to enquiries and service requests in a professional and helpful manner.
• Control access to buildings, monitor entry phone systems and CCTV, and ensure unauthorised access is prevented.
• Carry out daily patrols of designated areas, identifying repairs, health and safety issues, nuisance or anti social behaviour and reporting these promptly.
• Monitor and report maintenance issues to ensure timely resolution and support the effective management of properties.
• Maintain accurate incident logs, records and basic reports as required.
• Carry out daily checks of communal areas, emergency lighting, fire doors, exits and lifts, taking appropriate action where necessary.
• Respond calmly and effectively to emergencies, including supporting evacuations and contacting emergency services when required.
• Provide a visible, approachable presence that promotes safety, reassurance and positive relationships with residents.

What We're Looking For

You will bring:

• Experience in a customer facing role, ideally within housing, security, caretaking or reception services.
• An understanding of security, health and safety and equal opportunities in service delivery.
• The ability to deal confidently, politely and assertively with members of the public.
• Basic IT skills and the ability to accurately record information and produce simple written reports.
• The ability to work independently in a remote setting with minimal day to day supervision.
• Practical skills or experience in minor repairs and estate upkeep (desirable).

Working Arrangements

• Shift based working, including early mornings, evenings and nights (6am-3pm / 3pm-12am).
• Minimum of 36 hours per week in line with service needs.
• Uniform provided by Southwark Council.
• Flexibility to rotate to other suitable roles of an equivalent grade where required.

Salary

Salary Range (Full time equivalent) £30,654 - £32,907

Equality, Diversity & Inclusion

We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you need to meet the minimum requirements for the role and identify with one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or have a long term health condition