Concierge Consultant
Posted 7 days ago by Selfridges
Permanent
Not Specified
Other
London, United Kingdom
Job Description
- Act as the first point of contact for customers
- Work on the shopfloor, supporting the Deputy Head Concierge
- Deliver an extraordinary experience for all customers
- Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
- Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Make, tell and share stories
- Engage clearly, Confidently and professionally with all customer, team members and managers.
- Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
- Be customer centric andexcellent in delivering world class service
- Have the ability to be flexible when it comes to meeting customer demands - ensuring that each customer is given a bespoke shopping experience
- Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels