Concierge

Typical duties include:

• Execute concierge and leisure related requests for our clients, in addition you are expected to provide travel advice and promote the Oliver's Travels brand.
• Develop and grow our network of contacts and suppliers, and negotiate commissions.
• Source products and services online to meet client's expectations.
• Providing feedback and proactively contributing to team performance.
• Liaise with the marketing team to update our client database with new product offerings.
• Provide a high level of customer service in an empathetic and understanding manner.

• An insatiable appetite for impeccable customer service.
• Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers.
• Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that makes clients feel loved.
• A high standard of both written and spoken English is essential.
• To be organized and efficient and have an ability to work well under pressure quickly and accurately in a fast paced environment.
• A passion for boutique and luxury travel.
• Working hours are 9am-6pm at our offices; however, we are currently WFH due to Covid.
• Availability to work full time 5 days a week.