Concierge

Working Hours: Monday to Friday (08:00 - 18:00)

Closing Date: 29/05/2026

Job ID: 851

Would you like to join our fast-growing friendly team, to use your outstanding customer service skills in providing exceptional corporate reception services?

Reception UK is an established reception and concierge service and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that's unique, bespoke and tailored to our clients' requirements with a focus on superb customer service.

We are looking for someone that wants to join our fast growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.

One of our prestigious residential buildings requires an exceptional Concierge. You will be expected to work with the onsite teams to ensure an effortless and efficient running of the front of house services. Presenting and providing the best in class customer service and front of house management skills. Professionalism is key!

Scope and Accountability

The Concierge is responsible for the quality of the service provided, ensuring that they create a positive impression of the organisation. They are required to prioritise their own day to day work and will refer complex problems or queries to their line manager or appropriate colleague.

Front of House

• As the key front of house resource, provide a welcoming, helpful and professional first point of contact to callers and visitors.
• Answer all incoming telephone calls, providing initial information ensuring that all callers are provided with relevant information.
• Ensure that all visitors feel valued and prioritised and where tenants are not available or point of reference is not clear, take messages and provide follow up.
• As the concierge, meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional and welcoming environment.
• Keep the front of house area well presented, tidy and uncluttered, ensuring the concierge literature is up to date.
• Contribute to monitoring and ordering office supplies and maintaining office equipment.
• Meet and greet visitors and guests in a respectable and polite manner.
• Assist with daily tasks such as booking taxis or facilitating post and dry cleaning.
• Be smart and presentable at all times.
• Monitor fly tipping and confront residents, find out their flat number in order to re charge them if they do not remove offending items.
• Hold and sign for packages.
• Patrol the building at sporadic times throughout the shifts.

Control of Services

These include the following:

Front of House

• Security awareness, key registering, recording & control. Police liaison when necessary.
• Ensure the correct operation and continual monitoring of the building's CCTV system, ensuring that all records are kept and statutory procedures are carried out.
• Ensure that all visitors are directed to their correct destinations within the building.

Cleaning

• Oversee contract cleaning staff, control of materials quantity usage.
• Ensure the building's cleaning specification is followed and all work is carried out.
• Advise the Facilities/Management Surveyor of any areas in which the cleaning specification requires updating.

Access Control

• Issue access fobs for new tenants, if required.
• Delete access fobs for tenants who have left the building or lost their fob.
• Prevent unauthorised people from entering tenants' premises.
• Liaise with tenants.
• Notify building management of any repairs required.
• Deal with minor repair works if possible.

Building Works

• Ensure that all contractors are not given access to the site unless prior notification is given.
• Liaise with onsite building contractors to minimise disruption to tenants and the building, enabling contractors to carry out their work with the minimum delay.
• Inform immediately of any noticeable damage to the premises together with any anticipated problems.
• Ensure that any contractors working directly for tenants are aware of the regulations governing the common areas.

Reporting Responsibility

The Concierge will report to the following:

The Building/Facilities Manager - In respect of tenant liaison, level of services and any proposed changes, any defects or abuse within the building. All building works, minor or otherwise, together with information on performance of the appointed contractors.

The RUK Contracts Manager - With regard to all contract terms including pay, hours, training and discipline, absence, building & security procedures and any overtime requirement.

The Concierge will ensure that he/she is familiar with the following requirements within their properties and report accordingly.

• Detail of fire alarm tests/fire drills etc.
• Identity of building contractors on site and description of works being carried out.
• Breakdown and failure of plant.
• Any items of disrepair at the building including action taken.
• Movements of equipment/furniture belonging to landlords or tenants. Apparent breaches of covenant by lessees.
• Apparent reduction in staffing levels or changes in behaviour of tenants.
• Any accidents or other incidents.
• Provide a weekly health & safety inspection report and brief weekly diary notes consisting of the completed checklist, all service work completed or outstanding and anticipated service work for the following period, including details of missed visits, breakdowns, failures or trap ins.

The Concierge will be required to maintain contact with the appropriate tenants and deal with requests, complaints and all other incidents such as emergencies and disruption due to building alterations as they occur. The importance of a firm but diplomatic relationship with tenants at all levels cannot be overstressed.

Improvements

The Concierge will be expected to keep all services under review and make recommendations and implement improved services whenever these are feasible, having regard to lease restrictions and budgetary considerations.

The Future

From time to time, duties and areas of responsibility will likely vary in accordance with changes in legislation or our organisation and aims, to ensure the best possible service for our lessees.

Employee Benefits

RUK takes pride in offering benefits that promote health and well being.

• Ride to Work Scheme
• Employee Assistance Program
• Credit Union
• Employee of the Month/Year

RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse, talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to stop taking applications when we have had a suitable amount of responses.