Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - FTC

Design Your Future at PVH

Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - Full Time Contract

Concession Manager

Concession Manager - John Lewis

About the Role

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base.

As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.

Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. Our locations are paramount; a first class experience is a given and our in store standards must never be questionable.

To deliver this, we strive to hire individuals who live and breathe our values, who are obsessed with delivering great service and who believe that to remain relevant we must be nimble and adapt.

The Concession Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through passion and belief in our brands.

Responsibilities

• Partner with the Area Manager to build on business opportunities and achieve sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rates, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identify opportunities and collaborate to grow the business or improve performance.
• Consistently foster a positive store experience by treating all customers and staff fairly and consistently.
• Perform Manager on Duty functions; manage store opening/closing functions and the sales floor.
• Ensure "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are executed; continually review standards for consistency.
• Daily manage sales, payroll, controllable expenses, goals and company initiatives; align activities to business goals.
• Analyze store level reports and create action plans to improve results.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Set challenging yet attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinate action plans, considering consequences and budget decisions.
• Communicate with staff daily on individual sales goals, KPIs, product sales and other key information to help them provide unparalleled service and achieve goals.
• Assist in manpower planning, recruitment, interviewing, hiring and orientation; recruit diverse store personnel.
• Own the training and development of employees; ensure all employees are oriented and trained in their role.
• Provide training and coaching for employees daily, weekly and monthly; document it appropriately.

Qualifications & Expectations

• Extensive experience in connecting to consumers in a brand retailer.
• Experience with retail operations, budgeting, planning, sales and people management.
• Prior people management experience and the ability to act with purpose to resolve conflict.
• Effective communication skills with the ability to cultivate belonging.
• Collaborative mindset, recognising and celebrating contributions and achievements.
• Courage to give feedback that promotes positive behavioural change.
• Adaptability and pace to work quickly.
• High energy and the ability to inspire trust with a clear presence on the shop floor.

What We Offer

We provide a competitive and comprehensive benefits programme that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.

EEO Statement

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.