Completions Support Administrator

Completions Support Administrator

Hybrid - Milton Keynes

About the Company

Our client is a UK-based Shariah-compliant challenger bank, founded in 2007, with offices in London, Milton Keynes, Birmingham and Wilmslow.

The organisation provides ethical savings products and residential property finance, alongside expertise in UK real estate investment.

Operating in accordance with Shariah principles, the business combines strong values with a modern, customer-focused approach, providing specialist financial solutions while maintaining a strong commitment to responsible and ethical practices.

The Role

Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey.

You'll support applications from submission through to offer and completion, helping to drive an efficient, accurate and timely process at every stage.

What You'll Be Doing

• Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers.
• Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements and operational procedures.
• Contribute to an exceptional customer experience and consistently high service standards.
• Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies and agreed SLAs.
• Handle post-offer inbound and outbound telephone communications professionally and efficiently, consistently meeting agreed KPIs.
• Complete all pre-completion checks accurately and efficiently prior to the release of funds.
• Support the management of completion workflows, ensuring responses and actions are completed within agreed SLAs.
• Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation.
• Work collaboratively with colleagues across the business to ensure applications progress smoothly through to completion.
• Maintain accurate records and ensure all activity is completed in accordance with regulatory and operational requirements.

What We're Looking For

• Experience within a Home Purchase Plan, mortgage, property finance or another financial services operational environment.
• Experience working within a process-driven environment where accuracy and attention to detail are essential.
• A passion for delivering excellent service and positive outcomes for customers.
• Strong organisational skills, with the ability to manage multiple applications and competing priorities.
• Excellent communication skills, with the confidence to liaise with customers, brokers, solicitors and internal stakeholders.
• The ability to work collaboratively within a dynamic and fast-paced team environment.
• A proactive approach, with the ability to take ownership of cases and see them through to completion.

Working Arrangements

This is an office-based role with hybrid working, offering flexibility to work from home for up to 3 days per week.

What You'll Get in Return

The successful candidate will receive a competitive and well-rounded benefits package, including:

• 25 days' holiday entitlement, increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

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